Hellas Logistics acknowledges the importance of confidentiality of data that is entrusted within its scope of activities and therefore complies with EU General Data Protection Regulation.
In general, you can visit Hellas Logistics’s Web site on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when you willingly hand over your personal data to us, so that we are able to provide you with information and specific services.
By reviewing this Statement, you will have a perfect understanding regarding the way that we collect, store, use, transmit and protect information / personal data that we receive.
USING AND SHARING PERSONAL INFORMATION
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or give us your credit card details to buy something from us. We intend to let you know how we will use such information before we collect it from you if you agree on that. By navigating through our website, you will be given the option to tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests. In this case, we will respect your wishes.
The following paragraphs describe in more detail how Hellas Logistics may use your personal information and with whom we may share it. Depending on the type of Hellas Logistics Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from a Hellas Logistics Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.
DATA THAT WE COLLECT
SCOPE OF PROCESSING
Identification when entering our website
In case you have already created a personal account during your former visits, we will be processing your data as soon as you access it.
Fulfilling your transaction request, services invoicing
If you request something from Hellas Logistics Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of Hellas Logistics Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
We have the legitimate interest to check the credibility of our suppliers and associates, in order to maintain the high quality of the provision of services to our clients.
The information you provide to Hellas Logistics on Hellas Logistics Web site may also be used by Hellas Logistics and selected third parties for marketing purposes. Before we use it, however, we will request your formal consent.
Financial Balance check
Data that has been supplied to us in the course of a transaction may be used for verifying the fulfillment of your financial obligations towards our Company.
Handling of claims
We may use your data during the examination of your claims regarding customer care or when you are exercising legal rights.
Services’ Quality Monitoring
Regarding specific internet transactions, you may need to contact us or we may need to contact you. Please keep in mind that Hellas Logistics general policy is to monitor and, in some cases, record such conversations for personnel training courses or quality assurance. For each one of said cases, you will be informed in advance and the data collected will be processed and stored using the aforementioned methods.
Your IP address is a number that is rendered to your computer each time you access the internet. It enables personal computers to be recognized and interact with servers. IP addresses that appear to belong to visitors may be recorded for safety reasons and systems diagnosis. Said data may also be used in a collective format in order for us to examine and assess the website’s efficiency.
REVEALING DATA TO THIRD PARTIES
We do not share personal data with third parties that are not connected with us, with the exception if and when this is necessary regarding our professional scope and needs or it is required by law.
In some cases, we may share your personal data with other Hellas Logistics branches or third parties, for example our business collaborators, Banks, forwarding companies, postal or Government Agencies (Customs), etc. in order to comply to your demands or to complete our legal transaction or to fulfill a legal obligation. Hellas Logistics policy is to contractually bind such third parties – suppliers so that they, in their turn, treat the furnished information the way we do, according to our Policy and the law.
Furthermore, Hellas Logistics may transmit personal data beyond geographic borders to our Agents or collaborators legally seated outside Greece. Hellas Logistics may also store personal data in a different jurisdiction than the one you belong to.
Hellas Logistics may also reveal personal data when needed to respond to claims made by the Law enforcing Agencies or in case that such action is required by law or by a Court’s ruling.
Hellas Logistics will never sell your personal data to third parties. In addition, Hellas Logistics will not transmit your personal data to random third parties.
In case that personal data are transferred to a third country (a country outside Europe), we use all the appropriate safeguards, such as the European Commission’s standard data protection clauses.
INFORMATION SECURITY AND QUALITY
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
During the time that we keep and process your personal data, we have embodied all necessary procedures so that they are protected from unauthorized access, revelation, alteration or destruction.
From time to time we may supplement information you give us via Hellas Logistics Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
DATA RETENTION PERIOD
Hellas Logistics will keep your data stored only for the period of time that they are necessary according to the reason for which they were collected, or, until their deletion has been requested, with the exception of specific cases when contractual obligations or the law requires otherwise.
The retention times of personal data are reflected in the processing records of Hellas Logistics.
Some categories of data are retained for longer than expected for the purpose of defending the company’s rights and exercising its legitimate claims. Processing in such cases will take as long as it takes for the lapse of the claims, the irrevocable termination of judicial or administrative proceedings in which we may be involved or the completion of an out-of-court dispute resolution procedure between us.
Other cases of a longer retention period are cases of accident and security incident investigation.
Everybody has the right, by contacting us, to request information or exercise your rights deriving from articles 12-22 of the GDPR, free of charge:Το δικαίωμα ενημέρωσης σχετικά με τον τρόπο χρήσης των προσωπικών σας δεδομένων
You can exercise the aforementioned rights by submitting your request to the Hellas Logistics DPO: Mrs. Argiri Kallinikou (tel: +302111804213, e-mail: email@example.com )
We have the obligation to answer your request within one month of its reception. If the request is too complicated or there are too many requests to handle, this deadline shall be extended by one month.
You may also submit complaint to the Greek Data Protection Authority:
COOKIES, Web Beacons AND OTHER TECHNOLOGIES
Cookies are is a small pieces of data sent which are used for remembering information in browsers Cookies are used for the storing and gathering of other information in computers, mobile devices and other equipment. We use them in order to make this site run smoothly, as by using them the site ‘remembers’ your former actions and preferences for a short period of time, eliminating the need for you to reset them in your next visit. A cookie is also a bundle of information that is transmitted by the site to your computer’s browser and is then stored in your computer as an anonymous trace by which your computer – but not you – can be identified.
Using cookies is helpful because:
Types of cookies used by this website:
Session τα οποία διαγράφονται κατά την έξοδο του χρήστη από το browser
Data that is been provided by such cookies is accessible only by Hellas Logistics authorized personnel and is not revealed or exposed to third parties.
How to Control Cookies
You have the ability to control and delete cookies according to your will. For further information, please contact aboutcookies.org., or visit the help pages of your browser or your computer. You can always delete all cookies that are present in your computer, you can also set all the browsers you use and prevent the installation of cookies. In this case, you must keep in mind that some features of this site may not function properly if you choose to block the installation of cookies in your browser.
We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on Hellas Logistics Web site, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” Hellas Logistics or others on Hellas Logistics behalf may use this data to analyze trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level.
Hellas Logistics Web site also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Hellas Logistics Web site. When a visitor accesses these pages, a notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the “opt-out” instructions.
LINKS TO Web sites NOT OWNED BY Hellas Logistics
Hellas Logistics Web site may contain links to other Web sites. Hellas Logistics is not responsible for the privacy practices or the content of those other Web sites.
Hellas Logistics is well aware of the responsibility of protecting children’s personal data, especially within the internet. Our websites are not addressed to minors (under 16 years old). Our policy is to not collect and retain personal data belonging to a person younger than the age of 16.
NOTIFICATION OF CHANGES
A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.
For any information and/or clarification regarding the aforementioned, please do not hesitate to contact the Hellas Logistics DPO: Mrs. Argiri Kallinikou (tel: +302111804213, e-mail: firstname.lastname@example.org )